Biomass Servicing

Regular servicing will reduce the risk of breakdown, improve quality of emissions, maintain combustion efficiencies  and help prolong the life of your boiler as well as save on fuel. Plus in order to qualify for the Renewable Heat Incentive and comply with the warranty conditions your boiler must be serviced in accordance with manufacturers recommendations.
Tailored packages to suit you
We know that each biomass installation is unique so our service and support options allow you to build up a service package to suit you, taking into account the boiler operation and fuel type. 
Our “standard” biomass service packages includes access to our technical helpline, two annual visits (including one full service and  one combustion check) plus discounted labour and spare parts. Any further bolt-on options can be added as required ensuring you only pay for what you need.
If you run your boiler all year round a high usage contract may be applicable to cover the hours your boiler will be operational per annum.
Our major biomass service includes:
 (every 3000 run hours or annually whichever is sooner)
Inspect and clean heat exchanger (clean on non-HVA systems)
Inspect boiler access door seals and replace as necessary
Inspect hearth / grate elements
Inspect boiler exhaust system
Inspect mechanical seals
Inspect refractory linings
Inspect ignition device (where applicable)
Lubricate and adjust all running gear (drive chains and bearings)
Clean heat exchanger
Check all control system power terminal integrity
Check all panel hardware integrity   
Ensure safety systems are fully operational
Test, run and check operation of all boiler systems
Record and report all findings, settings and any future replacement requirements
Flue Cleaning is available – ( after a quote has been issued and agreed ) *
Fuel storage and associated auger cleaning providing the fuel is at level to be able to carry out works
Combustion check includes:
Investigate fault log
Carry out a combustion check 
Test, run and check operation of all boiler systems
Our bolt-on options can be added to your service contract and quoted as required these include:
Additional commissioning visits
Monthly maintenance checks relieving the property owner of the need to employ an engineer
Consumables maintenance pack
Annual silo maintenance
Trough filling elevator system maintenance
Heat meter checks
Flue cleaning
Performance Optimisation
For more detail of our bolt-on options or to enquire about bespoke support for your plant room please download our biomass service and maintenance brochure here or contact us
Complete service history
Following each service visit our engineers will complete a full maintenance report detailing any observations, repairs or adjustments made  - ensuring you can build up a full service record for your system.
The service frequency for your boiler is detailed in the operations and maintenance manual supplied with the boiler. Should the boiler be running more than the estimated hours, the boiler installer will advise of any amendments required to the agreed service plan. Please remember that before any planned service work can be carried out it is important that the boiler is allowed to cool down for a period of 24 hours to ensure a safe working environment
Rural Energy can also service and maintain other fuel types and brands of heating appliance please contact us to discuss your enquiry.